Support cases – From when is support available?
| Cases | Support? | Feature |
|---|---|---|
| Safezone Camping | yes | – |
| Magazine in the weapon bugged | yes | Weapon is replaced |
| Streamsniping | yes | only in case of clear evidence and safety precautions from the streamer (e.g. delay) |
| Illegal Base Raid | yes | Items are refunded only with actual screenshots of the base and loot |
| Tents that are not degradable | yes (with restrictions) | Tents must be empty |
| Do not get money/item from trader | yes (with restrictions) | only with a video evidence |
| Items/corpses bent away | no | – |
| Items stolen at the safe zone | no | – |
| Car/Carkey despawned, or similar. | no | – |
| Items pulled out through the walls | no | Everyone is responsible for how they place their items |
| Someone has logged out of Base and then raided / taken over Base | yes (with restrictions) | Items are refunded only with actual screenshots of the base and loot |
| Combat log from opponent | yes | Player gets a penalty if he does not log back in within 10 minutes |